Unlocking The Potential Of E-health To Improve Cameroon’s Health System

By Odette KIBU

E-health is an important revolution since its creation and is it accompanied by so many advantages to better the healthcare sector around the world. The World Health Organization (WHO) defines e-health as ‘the combined use of electronic communication and information technology in the health sector. It is estimated that about 95% of the world’s population now lives within areas that are well served by mobile networks and that there are more than seven billion mobile subscriptions globally (an average of one per person). However, at 74% and 21.8% respectively, mobile phone and internet penetration in Africa is lower than the global average but sufficient for scale-up of Digital Health on the continent.
e-health has a lot of potential for improving the health care sector and some projects in Cameroon have been oriented towards e-health to better health care delivery such as the 
Happy Mother, gifted mom, Cardiopad including upcoming projects such as Mediquick.
Despite the efforts made by some starts up to introduce e-health in the health system in Cameroon, the slow adoption of e-health remains a challenge. The Cameroonian health system like in other developing countries has its e-health sector still at a neophyte stage.
For this system to rapidly progress, there is a need to bridge the gap between the digital economy and health care services.


The role of e-health has been acknowledged as crucial in accomplishing supreme health priorities such as universal health coverage (UHC) and the Sustainable Development Goals (SDGs) due to its effectiveness in delivering health care services. Services are offered in a quicker and accessible way thus, reducing waiting time in the hospital, provides quick access to patient’s records and information, reduces paperwork and duplication of costs. Most importantly e-health reduces medical errors and betters clinical decision making. e-health showcases a lot of potentials that will benefit both the health system and the economy of Cameroon directly if implemented in full capacity.


Cameroon faces the challenge of advancing its implementation of a national health information system which will help its citizens to avail health care services in an effective and quick manner. This is due to the fact that there are a lot of ICT intellectuals/experts in Cameroon with bright and innovative ideas that can establish the e-health system through their projects but they lack the funds to implement these projects, scale it up or even create start-ups that can service the e-health products. This issue can be solved but it is
aggravated by the fact that the state allocates an insignificant portion of the budget to health care services which is not enough to fund innovative e-health projects. In a time where the digital economy has gained its grounds in the world, it is devastating to know that purchasing data bundle for internet services is expensive in Cameroon. Thus, starting up a full-blown e-health system is almost an impossible mission at this time.
The health information system is characterized by a multitude of non-integrated subsystems and non-harmonized data collection tools. However, there is no doubt that the Ministry of Public Health had created the Health Information Service (HIS) to ease the collection of data into their database. Though the District Health Information Software (DHIS 2) and the Cameroon Health Data Collaborative are being implemented to offer health care service, some rural areas are inaccessible with no availability of network services and there are left with no choice than use their traditional methods of papers, pens and the human brain.
Thus, timely harmonization and accessibility of health data are problematic. For consumers to consume the services of an e-health system, they need internet services on a daily basis but given the poor standard of living of Cameroonians prevents them from purchasing data bundle. In late 2018 statistics shows that there are more than 
4.89 million subscribers yet access to internet services is limited in rural settings. It, therefore, implies that both the provision and consumption of e-health services will be limited and thus, it will be difficult to maximize the benefits of e-health.
The implementation of e-health services in a hospital setting requires the expertise of health care providers in using e-health tools to make services available to the consumers.
Unfortunately, the resistance of health care providers to change from traditional tools into e-health tools is a drawback in adopting e-health. They prefer to revolve around the traditional tools of a pen, paper and human memory.
Although e-health has a lot of potential for administering health care services in a quicker and effective way, the security and confidentiality of the health status of the consumer will be at stake. The fear of the breach in confidentiality of the medical record of a patient on an e-health platform inhibits users from adopting this system of administering health care services.


There should be a creation of a consortium between the Ministry of Public Health, Ministry of Post and Telecommunication, Ministry of Research and Scientific Innovation with a special focus on investing in e-health not leaving out the Ministry of Small and Medium size enterprises to support the growth of e-health start-ups. The health expenditure in general and e-health in particular as a proportion of Cameroon’s GDP needs to be increased significantly. Policymakers should integrate e-health as a syllabus to the tertiary education sector with real-world practical application. Purchasing and accessing internet services should be at an affordable rate for all consumers.


E-health does indeed has great potentials, but harnessing these potential requires a continuous process of finding and negotiating a delicate balance between many interests and issues. To attain an efficient and cost-effective health system in Cameroon, it is imperative for the government to adopt and maximize the benefits of e-health.

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Dr. Odette Kibu is a Senior Health Policy Analyst at the Nkafu Policy Institute and PhD holder in Public Health at the University of Buea


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